At Cleo&Hooman, we’ve dedicated extensive hours to perfect our formulas in collaboration with veterinary dermatologists and skincare experts. Each ingredient is meticulously chosen for its safety and effectiveness, blending the best of nature and science. Unlike traditional grooming products that may use harsh chemicals, or all-natural products that might lack efficacy, our products strike the perfect balance, ensuring top-tier care for your dog's skin and coat.

While we prioritize natural ingredients, our main focus is on safety, science, and effectiveness. Our products might contain both natural and synthetic ingredients, but rest assured, each is selected for its gentle and effective properties, ensuring the best care for your dog.

Absolutely! Our products are designed for every breed, from long-haired to short-haired, and even those with no hair!

We carefully balance the pH level of our products between 6.5-7.5, the ideal range for a dog’s skin, ensuring our products are both effective and gentle.

Yes, our products are formulated to be gentle enough for dogs of all ages, including puppies.

We recommend storing our products at room temperature, away from direct sunlight, to maintain their quality.

Our products have a 2-year shelf life from the production date and a 12-month shelf life once opened.

Detailed information, including ingredients, benefits, and usage instructions, is available on each product’s page on our website.

We currently offer shipping within the United States and Canada. Unfortunately, we're unable to ship outside these regions at this time.

Yes, we offer free shipping on all U.S. orders over $75. Please note, this does not apply to orders shipping to Canada.

For U.S. orders, we provide standard shipping, which delivers orders within 2-5 business days.

Orders to Canada generally arrive within 3-4 business days after dispatch. Be aware of potential customs processing delays.

If there's an error in your shipping address, please contact us immediately at hello@cleoandhooman.com. We'll do our best to correct it for you.

Shipping rates for Canadian orders are calculated during the checkout process based on the size and weight of the order.

Yes, once your order is shipped, we'll send you a tracking number so you can monitor its journey to your doorstep.

If your order hasn't arrived as expected, please reach out to us at hello@cleoandhooman.com. We'll help track down your package and resolve any issues.

While most of our products are eligible for shipping to Canada, there might be restrictions based on local regulations. We advise checking the product details or contacting us for specific queries.

Your satisfaction is our top priority. If you or your pet are not completely happy with your Cleo&Hooman purchase, please contact us at Hello@cleoandhooman.com within 14 days of purchase. We’ll provide you with return instructions and a return authorization. You’ll receive a full refund for your order, excluding shipping fees, as these are non-refundable.

We understand that returns can be a hassle, but please note that shipping fees are non-refundable, and the cost of returning items will be your responsibility.

If you have an unopened and unused product and wish to exchange it, we're here to help. You can exchange it for store credit. Just send us an email at hello@cleoandhooman.com, and we'll guide you through the exchange process.