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FAQs

Product FAQ's

How are Cleo&Hooman's grooming products unique?

At Cleo&Hooman, we’ve dedicated extensive hours to perfect our formulas in collaboration with veterinary dermatologists and skincare experts. Each ingredient is meticulously chosen for its safety and effectiveness, blending the best of nature and science. Unlike traditional grooming products that may use harsh chemicals, or all-natural products that might lack efficacy, our products strike the perfect balance, ensuring top-tier care for your dog's skin and coat.

Are Cleo&Hooman products all-natural/organic?

While we prioritize natural ingredients, our main focus is on safety, science, and effectiveness. Our products might contain both natural and synthetic ingredients, but rest assured, each is selected for its gentle and effective properties, ensuring the best care for your dog.

Can all dog breeds use Cleo&Hooman products?

Absolutely! Our products are designed for every breed, from long-haired to short-haired, and even those with no hair!

What is the pH level of Cleo&Hooman products?

We carefully balance the pH level of our products between 6.5-7.5, the ideal range for a dog’s skin, ensuring our products are both effective and gentle.

Are Cleo&Hooman products safe for puppies?

Yes, our products are formulated to be gentle enough for dogs of all ages, including puppies.

What storage conditions are ideal for Cleo&Hooman products?

We recommend storing our products at room temperature, away from direct sunlight, to maintain their quality.

What is the shelf life of Cleo&Hooman products?

Our products have a 2-year shelf life from the production date and a 12-month shelf life once opened.

Where can I find detailed information about each product?

Detailed information, including ingredients, benefits, and usage instructions, is available on each product’s page on our website.

Shipping FAQs

Where does Cleo&Hooman ship?

We currently offer shipping within the United States and Canada. Unfortunately, we're unable to ship outside these regions at this time.

Is there free shipping available?

Yes, we offer free shipping on all U.S. orders over $75. Please note, this does not apply to orders shipping to Canada.

What are the shipping options in the United States?

For U.S. orders, we provide standard shipping, which delivers orders within 2-5 business days.

What about shipping to Canada?

Orders to Canada generally arrive within 3-4 business days after dispatch. Be aware of potential customs processing delays.

What if I entered the wrong shipping address?

If there's an error in your shipping address, please contact us immediately at hello@cleoandhooman.com. We'll do our best to correct it for you.

How are shipping rates calculated for Canada?

Shipping rates for Canadian orders are calculated during the checkout process based on the size and weight of the order.

Can I track my Cleo&Hooman order?

Yes, once your order is shipped, we'll send you a tracking number so you can monitor its journey to your doorstep.

What should I do if my order hasn't arrived within the expected timeframe?

If your order hasn't arrived as expected, please reach out to us at hello@cleoandhooman.com. We'll help track down your package and resolve any issues.

Are there any restrictions on what can be shipped to Canada?

While most of our products are eligible for shipping to Canada, there might be restrictions based on local regulations. We advise checking the product details or contacting us for specific queries.

Exchanges & Returns FAQs

What is Cleo&Hooman's return policy?

Your satisfaction is our top priority. If you or your pet are not completely happy with your Cleo&Hooman purchase, please contact us at Hello@cleoandhooman.com within 14 days of purchase. We’ll provide you with return instructions and a return authorization. You’ll receive a full refund for your order, excluding shipping fees, as these are non-refundable.

Who covers the cost of return shipping?

We understand that returns can be a hassle, but please note that shipping fees are non-refundable, and the cost of returning items will be your responsibility.

How does the exchange process work?

If you have an unopened and unused product and wish to exchange it, we're here to help. You can exchange it for store credit. Just send us an email at hello@cleoandhooman.com, and we'll guide you through the exchange process.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.