Good things are on their way, hooman. Here’s how to check in on your Cleo&Hooman order.
Check your order status
Open your order confirmation or shipping confirmation email and follow the order-status link. This takes you to your private order page, where you can see the latest available updates.
You can also sign in to view your orders using the email address you used at checkout, then select your order.
Find your order number
Your order number is in your order confirmation email. Search your inbox for “Cleo&Hooman” and check your spam or promotions folder if you don’t see it. Your order number identifies your purchase; it is different from your carrier tracking number.
Follow your delivery
Once tracking has been added to your shipment, use the tracking link in your shipping confirmation email or on your order status page to open the carrier’s delivery updates. If your order arrives in separate shipments, check each shipment’s tracking link.
No tracking update yet?
If you haven’t received a shipping confirmation, check your order status page for the latest information. If a tracking link has been provided but has no movement yet, check again after the carrier scans the package.
Need a hand?
We’re here for you and your sidekick. Contact us with your order number and the email address used at checkout so we can help you find your order.